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Service · 05

Integrations that do not wake you up at 2am.

CRM, ERP, payment gateway, logistics platform and marketing automation wiring. We pick boring, observable, well-documented integrations over clever ones — and we monitor them properly.

Scope an integration

The unglamorous middle of every modern business

Most of what makes a digital business actually work happens between systems, not inside them. Your website pulls product data from an ERP. Your CRM enriches a lead with phone data from a Malaysian carrier lookup. Your eCommerce platform writes orders into accounting software at end of day. When this layer breaks, the storefront still looks fine — but revenue silently disappears.

This service exists because we got tired of inheriting integration layers that were either glued together with cron jobs and prayers, or over-engineered to the point of being unmaintainable. We aim for the boring middle.

Integrations we ship most often

Payments

Stripe, Billplz, iPay88, PayNet FPX, GrabPay, ShopeePay, BoostPay, Touch 'n Go. Tokenised, vaulted where appropriate, with idempotency keys on every retry and a clean refund flow.

Logistics & fulfilment

Lalamove, EasyParcel, DHL, Pos Laju, J&T Express, Ninja Van. Rate shopping at checkout, manifest generation, label printing, webhook-driven tracking pages and SMS / WhatsApp shipment notifications.

CRM

HubSpot, Salesforce, Zoho, Pipedrive. Bidirectional sync where the data warrants it, one-way otherwise. Mapped to your actual sales process — not the vendor's idealised flow.

ERP & accounting

SAP Business One, Microsoft Dynamics, NetSuite, SQL Account, AutoCount, Xero, QuickBooks. Order, customer and inventory sync — often the difference between a finance team that hates the website and one that defends it.

Marketing automation

Klaviyo, Customer.io, Mailchimp, ActiveCampaign, Iterable. Event-based triggers fed from clean first-party data instead of leaky third-party scripts.

Identity & SSO

Auth0, Cognito, Azure AD, Google Workspace SSO. Built for both consumer authentication and corporate partner portals.

How we approach it

Five rules we never bend.

Idempotency by default

Every webhook handler and retry path is idempotent. Double-firing should be boring, not catastrophic.

Observable from day one

Structured logs, request IDs, dashboards and alerts in place before the first real transaction.

Documented as built

A README, an architecture diagram, an incident runbook. Future-you (or your next vendor) will thank present-us.

Failure first

We design for the timeout, the 500, the malformed payload — not the happy path.

Owned, not outsourced

The integration is yours. We hand over the code, the secrets and the runbook at the end. You are never trapped.

Frequently asked

Quick answers on integrations.

Can you work with an integration we have started in-house?+

Yes. We have rescued plenty of half-finished Zapier flows, n8n graphs and Lambda functions. Sometimes we keep the existing implementation and harden it; sometimes we rewrite. The audit is free if we end up building the replacement.

Do you offer ongoing support on integrations?+

Yes — either as part of a Care & Continuous Improvement retainer, or as a discrete on-call SLA priced separately. Most clients with non-trivial integrations choose the latter so the response time is contractual.

Can you replace an iPaaS like Zapier or Make?+

Often, yes — but not always. We run the math: if your iPaaS bill is over RM 1,200 / month and you have five or more critical flows, custom middleware usually pays for itself inside eighteen months. Below that threshold the iPaaS is fine.

Have a flaky integration keeping you up?

Tell us what it does and what it breaks. We will tell you whether it can be fixed or needs replacing.

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